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Basic Criteria: intimatemelody offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise
By placing an order, you agree to the following policies:
Your return must meet the following criteria or it will be rejected and returned back to you at your cost

All returns must include the following:
* Original condition
* All accessories
* Manuals, warranty registration, etc.
* Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and
   not yet expired

Return Steps:
  • Email the customer service the order ID and the reason that you want to return the product
  • We will offer you the RMA number and return address
  • Please write the RMA number on parcel after the receiver's name
  • Once we receive the parcel, we will issue a refund or send you the replacement