You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.
Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or Intimate Melody.com.
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Generally all products sold by Intimate Melody have 3 months warranty, and warranty may vary with different products. Intimate Melody reserves the right for final explaination.Join us. Register to be a member of Intimate Melody and get Extra 3 Months Warranty. Just click here.
1. What isn’t covered by the warranty?
2. When does the warranty begin?
3. How do I claim the warranty?
4. What is a valid proof of purchase?
5. What if I don’t have any proof of purchase?
6. Will the warranty be renewed if my product is replaced?
Intimate Melody reserves the right for final explaination.
If you have any other questions or inquires, feel free to contact us.
Generally all products sold by Intimate Melody have a 6-month warranty, but the warranty may vary with different products. Intimate Melody reserves the right for final explanation. Register to be a member of Intimate Melody and get an extra 6 months added to your warranty. Just click to join us now.
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