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FAQ

Here are some frequently asked questions:

1. What isn’t covered by the warranty?

  • Purchases from unauthorized resellers
  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over 18 months ago (unless otherwise stated)
  • Non quality-related issues (after 30 days of purchase)
  • Free products

2. When does the warranty begin?

  • It begins the day you place your order.

3. How do I claim the warranty?

  • Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
  • If you believe the item is defective and under warranty, please leave your Suggestion and submit a Return or Exchange request, or contact us at support@intimatemelody.com.

4. What is a valid proof of purchase?

  • An Amazon or Intimate Melody order number for a purchase made through Intimate Melody Direct.
  • A dated sales receipt from an authorized Intimate Melody Reseller that shows a description of the product along with its price.

5. What if I don’t have any proof of purchase?

  • Purchased through Intimate Melody? We may be able to locate your order using your email address, name or shipping address.
  • Purchased through an authorized Intimate Melody Reseller? You may contact the Reseller to see if they can provide a copy of your receipt.
  • Product was a gift? You may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

6. Will the warranty be renewed if my product is replaced?

  • The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
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