For purchases made through Intimate Melody Direct:
30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
6-Month Warranty for Quality-Related Issues
Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.
Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or Intimate Melody.com.
For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Extra Warranty: Sumbit a request to gain Extra 3 Months Warranty:
Generally all products sold by Intimate Melody have 3 months warranty, and warranty may vary with different products. Intimate Melody reserves the right for final explaination.Join us. Register to be a member of Intimate Melody and get Extra 3 Months Warranty. Just click here.
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Disclaimer:Intimate Melody reserves the right for final explaination.
If you have any other questions or inquires, feel free to contact us.