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Warranty

For purchases made through Intimate Melody Direct:

30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

 

6-Month Warranty for Quality-Related Issues

Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.

Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or Intimate Melody.com.

 

For purchases made through other retailers:

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

 

Extra Warranty: Sumbit a request to gain Extra 3 Months Warranty:

Generally all products sold by Intimate Melody have 3 months warranty, and warranty may vary with different products. Intimate Melody reserves the right for final explaination.Join us. Register to be a member of Intimate Melody and get Extra 3 Months Warranty. Just click here.

Sign in | Create Your Account

 

    Disclaimer:
    Intimate Melody reserves the right for final explaination.
    If you have any other questions or inquires, feel free to contact us.
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    Discount Code FAQ

    1. How do I use the discount code?

    Copy the discount code from the product page, and then apply the discount code at check out.

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    2. Can I redeem multiple discount codes?

    No. Discount codes cannot be combined.Only one code can be applied per order.

    3. Why is my discount code invalid?

    1) The discount code is not applicable to the specific items you want to buy.

    2) The discount code wasn't entered correctly.

    3) The discount code has expired.

    4) The discount code is not from MelodySusie's official website.

    If you have any questions,please feel free to reach out to our customer service team: support@melodysusie.com